Shipping & Returns

Shipping

Please note that this shipping policy affects United States customers only. marcelmiller.com Does Not currently ship to addresses outside of the United States.

In-stock merchandise usually ships within 2-3 business days. However, some orders may take up to 4-5 business days to ship. When your items have shipped, you will receive an email with tracking information and updated shipping status. Please note, the delivery dates on back-ordered items are subject to change. We will notify you of the confirmed delivery date for your back-order purchase within 5 business days.

We use UPS Ground for all shipments. Orders placed on a Friday will be processed and shipped the following business day. For example, an order placed on a Friday afternoon might ship as late as the following Thursday. Please note, UPS does not deliver to P.O. boxes.

 

Returns

Thank you for shopping with marcelmiller.com. 

If you are not entirely satisfied with your purchase, we are here to help. First our requirements for eligible returns:

  • You have 14 calendar days to return an item from the date you received it
  • Your item must be unused and in the same condition that you received it
  • Your item must be in the original packaging
  • You must have and provide original receipt or proof of purchase
  • We kindly request that you contact us (info@marcelmiller.com) to inform us of your pending return 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit based on our merchant services and your card issuer's policies. 

 

PLEASE NOTE:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

 

A NOTE ABOUT OUR HANDMADE PRODUCTS

Marcel Miller handmade products (e.g., PUR Collection products) may have subtle variations and seeming imperfections in color, texture or finish. These features are characteristics of handmade products, adding to the uniqueness and authenticity of handmade items.

 

Contact Us

If you have any questions on how to return your item to us, contact us: info@marcelmiller.com